Make up the dialogue according to the situation

Many companies believe that creating good working conditions for their employees and building up employee-manager relationships is very important. They arrange The Open Door programmes which allow them to have close contacts with staff. Staff often bring their problem first to their branch managers, but if they feel that they are being unfairly treated, they can appeal to a higher level of management.

Role 1

You have just been appointed a supervisor. Though you are young, 20 old women work under you. From the very beginning you had problems. Women made jokes about you to your face, saying that you were trying to impress the management by working so hard. One day you criticized one of the women for taking an unofficial fifteen-minute tea break. The woman said that she was stopping work for the day and wasn't putting up with this kind of treatment. After this incident relations between you and the women became worse. The women said they wouldn't work with you any longer. You are not satisfied with the business image you project. You arrange a meeting with your manager to discuss the problem.

Use your target vocabulary and these communication strategies:

- complain and express a wish

- express moral remorse

- swear that you are telling the truth

- think what to say next

- speak about the possibility beneficial to you

Role 2

You are a middle manager. Your supervisor says that she isn't doing her job well. You understand that she is young and inexperienced, and she can't persuade her workers to increase their work-rate. You fear that as a result of such an attitude the productivity may fall. Besides you heard that the supervisor was a 'liberated woman', wanting to get the most out of life and that was one of the reasons why the workers didn't take her seriously. You don't like her principle 'You only live once'.

Give her a sympathetic hearing and decide whether she is to blame for the problems that arose in the department.

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