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Задание 2. Match the job titles (1-8) with the job duties (a-h).
| 1. a maintenance worker 2. a concierge 3. a night auditor 4. a doorman 5. a housekeeper 6. a bellhop 7. a valet 8. a front desk clerk | a. 4. a person who parks cars for guests b. 8. a person who rents rooms to guests c. 3. a person who handles guests and financial matters at night d. 2. a person who waits at the hotels entrance and greet new guests e. 1. a person who fixes broken items in the hotel f. 5. a person who cleans the hotel g. 7. a person who tells hotels guests about local entertainment h. 6. a person who carries bags to rooms for guests |
Задание 3. Fill in the gaps using the words below:
| 1) | package holiday arrange representative deal with tour guide customers advice campsite travel agency hotel booking |
1. Most of her customers are business people who book short trips abroad.
2. Maria Blanc works in a large travel agency in Paris.
3. They usually come on package holiday.
4. He gives advice on place to visit and things to do.
5. I arrange their flights and hotel booking all over the world.
6. His job is to keep the campsite clean.
7. She works as a representative of a foreign company.
8. I deal with business customers.
9. Paola Conti is a tour guide in Florence.
| 2) | availability non-stop restrictions check in contact address flight expiry date departure time open round-the-world |
1. I’ve got an open round-the-world ticket, starting in New York.
2. Could you wait a minute while I check availability?
3. Could you leave us a contact address so that we can write to you?
4. Would you please check in an hour before departure?
5. The tourist wants a flight from Barcelona to Rome.
6. Before you accept a credit card, you should look at expiry date.
7. There arе some restrictions on the ticket.
8. I don’t want to change planes. Are there any non-stop flights?
9. The departure time is 16.30, and you need to be at the airport one hour before that.
| 3) | confirmed deposit cancellation charges amendment manager to cancel administration costs number to alter destination |
1. An amendment is a change or alteration.
2. I’d like to know about cancellation charges.
3. You must normally pay to change a ticket that is already confirmed.
4. A person who is in charge of an office is called a manager.
5. Unfortunately, owing to business problems, we have to cancel our holiday.
6. What is your flight number?
7. The amendment charge is € 15 per booking to cover our administration costs.
8. You often pay a deposit when you book a holiday.
9. They can reach their destination in the evening.
10. The customer wants to alter a ticket.
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