Telephone 071 982 7111 Telex 988153 Fax 071 982 7712

Ourref: AN/JS Yourref: PV/KH

November 19___

Mr P Varenne

Discpro SA

Rue des RamoniSres

F-86256 Poitiers

C6dex

France

Dear Mr Varenne, ■■.. ■,, _v ■..,>:

When we began this association, I had great hopes that everything would run smoothly, and there was little reason to suppose that your organization was in fact a TOTAL SHAMBLES; and to be quite frank with you, it astonishes me that you have managed to stay 1n business for as long as you have. You've made a complete mess of our order.

We made 1t clear that we wanted the software protection plugs by the end of NOVEMBER because we were going to start selling our program. Time and time again, you said that there was no problem, and yet here we are, two weeks from the launch of the program, and there isn't a plug in sight. I am absolutely furious, and so is everyone else here.

Now listen: this 1s your very last chance. Get those plugs here within five days or the deal is off, and we'll go to someone else. OK? And if that means that you lose your development costs, that's your problem.

I advise you to contact me Immediately because I'm finding this situation an incredible strain, and I can't take much more of this.

Yours sincerely

Task 6

You are Mr Varenne. Write a reply to the letter from Ms Newson.

Thank her for her letter.

Apologize for the difficulties the late delivery is causing. Explain that a small

number of the plugs had a technical fault caused by a problem in the

manufacturing process. You have now sorted the problem out.

Say you have now sent the full consignment of plugs and they will arrive

within the next few days.

Apologize for the delay and end your letter politely.

Employment

Taski

When you apply for a job, you may need to ijll in a company application form which asks for personal details, your qualifications, and your work history. Alternatively, you may be asked to supply a curriculum vitae, which gives similar information, but which you write yourself.

In either case, you will need to write a covering letter to go with the application form or CV. Most jobs will have been advertised in the papers or specialist publications, and before you write your covering letter you should study the wording of the advertisement carefully. Find out exactly what the employer is looking for (for example, a certain amount of experience, familiarity with particular languages, etc.). Then, in your covering letter, try to show that you have all the qualities, qualifications, and experience that the employer is looking for. You should not simply repeat all the information in the CV, you should highlight the most important parts

Read this advertisement and answer the questions that follow.

192

Systems Programmers to £20,000 - London

Our client is a major UK clearing bank whose range of activities is as impressive as the growth of its profits. A bank that is dedicated to a long-term programme of systems development.

With IBM RS/6000, System 38, and VAX hardware driving user-interface PC networks using C, UNIX, FOXPRO, and SYBASE, there's no doubting our client's commitment to systems innovation and investment.

We are looking for SYSTEMS PROGRAMMERS with C and UNIX skills, who can show us 2 years' experience of delivering advanced banking and online information systems. Above all, we need flexible thinkers who appreciate the commercial realities and priorities of the banking industry.

Show us these qualities, and our client can offer you a competitive salary plus many banking benefits. If yourtalents and ambitions are ready for such a move, please send your CV, quoting Ref. 349, to:

Harriet Bradman at Compro Recruitment Services, 318 Leadhill Street, London EC1 1DR.

1 Who placed the advertisement?

2 What software does the current system use?

3 What specific characteristics or qualities are required?

4 What benefits come with the job?

isk2

David Manning has applied for the job advertised in Task 1. Before reading his letter, tick the items you think he should mention in replying to the advertisement.

Do you think he should:

1 LJ begin with a reference to where he saw the job advertised?

2 0 give details of the subjects he studied at school?

3 LJ list briefly all previous jobs?

4 D be honest and admit that he lacks exactly the required experience?

5 LJ indicate his current level of responsibility?

6 LJ explain why the company would benefit if they employed him?

7 LJ say when he will be available for interview?

8 LJ request that they reply as soon as is reasonably possible?

Now read the letter and compare your predictions. Do you think it is a good letter? Discuss the reasons for your opinion.

22 Carlyle Crescent London WC1H 9BH

18 June 19__

Yr Ref: 349

Ms H Bradman

Compro Recruitment Services 318 Leadhill Street London EC1 1DR

Dear Miss Bradmari

I wish to apply for the post of Systems Programmer, which was advertised in this month's edition of IT World.

I am currently a Systems Programmer at GCG Merchant Bank where I have two years' experience of specialized programming for the financial sector. I am familiar with C/UNIX, LAN/WAN technology, and relational databases.

Prior to taking over my current post, I worked for Data International as a Tratnee Systems Programmer, where I was involved in the development of a new online information system for a financial services company.

My experience in the fields of both banking and online information services has given me the necessary commercial and technical awareness to be able to make a valuable contribution to the systems development programme of your client.

Please let me know if there is any further information you requi re.

I look forward to hearing from you. Yours sincerely

David Manning

Task 3

The advertisement mentioned three specifi. requirements for the job. Write down the phrases that David Manning used when referring to those requirements.

1 _______________________________________________

2 ________________________________________________.

3__________________________________________________________

Task 4

Using the information from the letter, complete the following CV that David Manning sent with the covering letter.

■

Personal details

CURRICOTJM VITAE

*

Name: David William MANNING Age: 21

Date of Birth: 29 May 19_

Marital Status: Single
Address: 1_________________

Tel: 071 263 6925

Position applied for:

Education

19__ to 19__

19__ to 19.

St Godric's School, Buckingham General Certificate of Education Mathematics B Physics A English B German D

Aston Technical College,Birmingham OND in Computing

Work experience

19___ to present

Company: GCG Merchant Bank

Post :³.___________________

Responsibilities: *_________

19__ to 19__

Company: ⁵_
Post:?___

Other information

Referees

Mr Joseph Morse Systems Manager GCG Merchant Bank Threadneedle Street London EC1 7GH

Current Salary

Responsibilities: assisting in the development of a new online information system for a financial services company.

Clean driving licence

Mr J H Holloway Data Processing Manager Data International 106 Sidmouth Street London WC1H 4GJ

£16,500 p.a.

194

Sk5

k6

In each of the following sentences, choose the most appropriate word from the options in brackets.

1 I am writing to (apply, request, ask) for the post of Sales Consultant advertised in
today's edition of 'The Independent'.

2 I enclose my curriculum vitae for the (job, position, work) of Program Manager.

3 As you will see from the enclosed (CV, covering letter, application), I have had
several years' experience of Export Sales.

4 I (qualified, left, graduated) from Manchester Technical College with an HND in
Electronic Engineering.

5 At present, I am (worked, employed, taken) by Unisys, where I work in the
Customer Services Department.

6 I would be grateful if you could send me an application (form, formula, card).

7 While I was at Dell, I was (liable, responsible, charged) for the day-to-day
running of the Technical Services Department.

8 At ICL my duties (included, added, completed) installing and testing new
computer systems.

9 I look (forward, ahead, on) to hearing from you.

Complete the CV with all the relevant information about yourself.

Personal details

Name

/Date of birth Address

Telephone number Education

Work experience

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