D. Use the words in the brackets to form a word that fits in each space. The first one is done for you.

a) I have to bring a matter to your attention (attend). Unfortunately we have received a lot of complaints (complain) from customers about late delivery (deliver) of parcels. I have come to the conclusion (conclude) that the new system we introduced last month is a complete failure (fail). This seems to be due to a combination (combine) of factors, but one of the most important ones is that some employees (employ) are not very responsible. The union representatives (represent) say it’s not the workers but the managers (manage) who are at fault. What is clear is that we have to improve communication (communicate) within the company. Nowadays there’s a lot of competition (compete) in the messenger service industry and we can’t afford to be less than the best.

b) Although my two sisters and I have different (differ) mothers, we are definitely alike (like). This is not just a matter of appearance (appear), though we are all small with curly hair and a tendency (tend) to overeat (eat) and put on weight. The resemblance goes much further than that. Throughout our childhood (child) we were brought up to be very adaptable (adapt) and our ability to accept change is another characteristic (character) we share. Another would be shyness (shy). We all hate parties where you have to walk into a roomful (room) of strange faces. Being unconscious (conscious) like this means we are all interested in wearing fashionable (fashion) clothes. We often share our clothes. Unfortunately (fortunate) it causes arguments. We really should come to some agreement (agree) about who can borrow what from whom – and when.

E. Focus on phrasal verbs. Fill in the gaps with the correct form of the phrasal verbs below: