SILVER CITY COMPUTER GAME

This great new game from Futurecom has:

• realistic graphics

• 5 levels – only three!

• great Soundtrack - quality was bad!

• for one, two or four players – only one person could play

• free extra game – where?

3 February 2001

Dear Sir / Madam

I am writing to complain about a computer game I ordered from Games World Magazine last month. The game arrived several weeks ago, and since then I have experienced a lot of problems with it.

First of all... (describe first problem; number of levels). Secondly, your advertisement claimed that... (sound quality). However,... (say what the sound quality was really like). In addition,... (mention third problem: one person can play) and... (did you get a free game?).

When I phoned customer services,... (what did they say/do?). That was two weeks ago, and I am still waiting for... (what?). I am not satisfied with the computer game and... (what do you want them to do?).

Yours faithfully

Exercise 5. Read the transcript of a telephone call in which a woman is complaining about a holiday. Write her letter of complaint, using more formal English. The letter should contain the same information. The beginning has been done for you.

“Good morning. My husband and I have just had a holiday and …Yes, that’s right, your agency organized it, and I feel I must complain about it. Well, when we arrived at the airport the tour guide … yes, she was supposed to take us to the hotel, but she wasn’t there. We had to take a taxi. Yes? That’s right. And it cost a lot of money. Now, in the brochure – you sent us a brochure two months ago – it said our hotel was “a stone’s throw from a golden beach fringed by coconut palms”. This wasn’t true. …Can I finish, please? In fact it was three miles from the coast. And the “beach” – we went there on our first day – the beach wasn’t sandy at all, but rocky and muddy. … Yes. And as if that wasn’t bad enough, to get to the beach you had to cross a motorway! And it was full of speeding traffic! And then the hotel. It was dirty and old, and you said it had “all modern conveniences”. When we came to see you, you told us about the wonderful food. You promised it would be of an internationally high standard. Well, dinner was the same every night and they didn’t serve it until 10. I think your company owes us an apology and a refund. … Well, its motto “We aim to please”. … How much? Five hundred pounds would be an acceptable amount. That’s half the cost of the holiday.”

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