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B Look at the letter and answer the questions.

1. How many addresses are there on a formal letter and where are they written?

2. Does Natasha know the name of the person she is writing to? How do you know?

3. What else should be enclosed in the envelope with the letter?

7c Formal phrases contain ‘set phrases’. Look at phrases a-f. Match them to their functions 1-6.

a I’d be grateful if you could … b Yours faithfully … c I am writing with reference to your advert … d I am writing to enquire (about) e Yours sincerely … f I am enclosing…   1 You are writing because you saw an advert. 2 You want to ask about something. 3 You have put something else in the envelope. 4 You are finishing your letter and you know the person’s name. 5 You are finishing your letter and you used Dear Sir or Madam. 6 You want somebody to do something.

7d Natasha received the price information and a letter from a lady called Mrs Saunders. She decided to book the boat for her friend’s 16th birthday. Complete her letter using some of the phrases above.


Natasha Morgan10 Ward Square London SE16 4 AT20th April Mrs Saunders Fishy boat hire 42 Market Street Henley RG8 2 NL     Dear Mrs Saunders Thank you for your letter and the catalogue. I ______________ about booking the boat for my friend’s birthday on 14 June. I ____________ a deposit of &100. I ___________ let me know what time we would be able to have the boat and when we should bring it back.   I look forward to hearing from you.   _______________ Natasha Morgan


7e Look at this example from the letter:

I would be grateful if you could send me some more details.


This is a polite way of re-phrasing the question: Can you send me some more details?


We need to change the word order when we introduce a question with expressions like: Could you tell me …

Please let me know …

I would be grateful if you could let me know …


The changes are the same as with reporting questions, and we either repeat the question word or use whether.

Rewrite these questions as in the example above. 1. When does the next train leave? Could you tell me when the next train leaves? 2. Does the train stop at Reading? Do you know whether the t rain stops at Reading? 3. Have you any rooms available on the 18th? I would be … 4. Is there anywhere I can get an evening meal? Could you tell … 5. Is the cottage free in June? Could you let … 6. How much does it cost to get into the museum? Do you know … 7. How far is the house from the station? I would be grateful … 8. When does the last train go? Do you know …
7d Writing a formal letter You want to book a room for a dance music evening that you and your friends are organizing. Look at the advert for a possible room. Plan a letter asking if the room will be available for the night you want it. Use the notes to help you.
Notes · Write the addresses in the correct place. · Think about how to open your letter. Do you know who are you writing to? · Say why you are writing, refer to the advert. · Ask for details to be sent to you. · Close your letter. Do you know the name of the person you are writing to?




1. Lead-in

1a What do you know about the United Nations (the UN)? Answer these questions with a partner.

1 When was the UN founded?

2 How many countries are now UN members?

3 Where is the UN headquarters?

4 Where is the current Secretary General from?

5 Which of these activities is the UN not involved with?

· Aid and peace keeping

· Religious education

· International justice

· Children’s rights

· Economic development

· Entertainment

1b Listen and check your knowledge. Track 15.

1c Read this entry from an encyclopaedia. What is its main subject?

1 the work of the United Nations

2 celebrities who work for the Secretary General

3 the Secretary General and his/her department


THE UNITED NATIONS is an organisation that works in many different areas. In order to carry out its work, the UN has a large department of international civil servants (the Secretariat). The head of this UN department is the Secretary General and there are about 9,000 other staff members. The Secretary General is responsible for the day-to-day organisation of the UN and its many projects.

As well as these work responsibilities, the Secretary General is a symbol or face of the UN. He or she is also a spokesperson for the people of the world and can ask the UN to help with difficult situations in the world.

The Secretary General also chooses the Messengers of Peace. These people publicise the work of the UN and they are chosen from the fields of arts, literature and sports. Messengers of Peace have included Luciano Pavarotti (opera singer) and Muhammad Ali (boxer).


1d Are these statements true (T) or false (F), or does the text not say (DS)?

1 The UN helps protect endangered animals.

2 The Secretariat manages the UN’s daily business.

3 The Secretary General is very well paid.

4 The Secretary General can request that the UN solves a problem.

5 The countries in the United Nations select the Messengers of Peace.

6 The Messengers of Peace tell the world about the UN’s work.

7 Politicians can become Messengers of Peace.

2. Reading


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