You need to see and hear the following video about The Importance of Effective Communication.

http://melindalongoria.hubpages.com/hub/Communication-Skills-Training-for-Managers-Defining-Passive-Assertive-and-Aggressive-Behavior

Transcription:

The Importance of Effective Communication

At least 80 percent of a manager's waking hours are spent in verbal communication! So, as a manager, building healthy interpersonal relationships is very important. An energy-zapping manager can cause us to feel drained, less alert, and emotionally exhausted. Positive and professional relationships are created by those who are tactful and pleasant to be around. They lift us up, give us energy, and help us to flourish in our work. Being flexible in our communication is the key to that success. People sometimes don't get upset by what we say, but rather by how we say it. So, body language is also very important. Learning the different types of verbal and non-verbal communication styles can help us to identify passive, aggressive, or assertive behaviors in ourselves and others. It is important to note that each communication style has both positive and negative effects. Our downfall comes when we are overly dominate in one communication style over another. An effective manager knows how to adapt and balance their communication style with tact and professionalism, thereby earning them more respect from their employees.

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